Complaints

We do our best to provide the best service and experience to our customers and visitors. 

However, it is possible, due to an error on our part, that you may have had a bad experience and wish to file a complaint. *

At Arval, we deal with your complaints in a transparent manner. 

Every complaint is duly registered and followed up to ensure that we turn an unpleasant experience into a positive outcome and to prevent a recurrence in the future.

 

You can always report your complaint to us by telephone (+352 44 91 801 444), by mail (info@arval.lu). 
We will contact you as soon as possible.

Even if you have practical questions about your leased car, please contact the Arval team. 

 

The Arval team will be happy to assist you from Monday to Friday between 8:15am and 5:30pm and on Friday from 8:30 to 5:00pm. 
The team can be reached on  +352 44 91 801 444, by email at info@arval.lu and via live chat on 'My Arval'.

We will come up with a suitable solution within 3 working days.

 

Is your leased car missing or stolen? 
Please contact us as soon as possible by phone on (+352 44 91 801 444). 

We are available 24 hours a day, 7 days a week (via Arval Assistance outside office hours ).