Guide - EN

Call our Assistance team on +352 27 44 94 94

The Assistance team will arrange to have your vehicle repaired and/or towed and will provide you with a replacement vehicle.

If the vehicle is not driveable:

Call our Assistance team on +352 27 44 94 94. The vehicle will be towed to one of our approved body shops and you will be provided with a replacement vehicle..

If the vehicle is driveable:

Continue with your journey and make an appointment with one of our authorised body shops.

Notify Arval by calling +352 44 91 80 400 during office hours.

Send us the accident report duly completed on both sides and signed by yourself and the other party, together with the police report where necessary, within 48 hours.

If your policy allows, you will also be provided with a replacement vehicle while repairs are carried out.

Arrange an appointment with an approved garage of your brand of vehicle at your convenience..

When your appointment is fixed, inform the garage of any problems you may have detected.

The invoice will be paid by Arval.

Remember to regularly check your oil between scheduled services and top it up if necessary (the cost of one litre of oil is paid for by Arval).

Tyres must always be replaced at one of our approved centres.

Depending on the season, remember to have your winter/summer tyres fitted/removed. Please make an appointment with your chosen centre in advance.

Winter tyres are mandatory in winter conditions.

Also remember to regularly check your tyre pressures. Driving with underinflated tyres increases wear and can cause accidents.

You must always file a complaint with the police.

Notify Arval by calling +352 44 91 80 400.

Then send Arval a brief statement of the facts, the crime number and the vehicle documents together with all your ignition, alarm and immobiliser keys.

If your policy allows, you will be provided with a replacement vehicle.

For all broken glass, call one of our approved suppliers.

Depending on which supplier you choose, you may be able to have the windscreen replaced at your office.

Your windscreen will be repaired or replaced and the invoice sent direct to Arval.

Remember to take your appointment before the due date for the technical inspection of your vehicle. The date of the next visit is mentioned on the vehicle registration document.

Please notice that you do not have to pay the invoice of your vehicle inspection.

Ask for the invoice to be sent directly to the owner: Arval Luxembourg.

If you have to pay on site, please follow the reimbursement instructions on the “Expense claim” section.

Schedule your appointment with:

• SNCT https://www.snct.lu/rdv

Or a partner : https://www.snct.lu/clients-particuliers/le-controle-technique-aupres-de-nos-partenaires

• DEKRA : https://www.dekra-automotive.lu
• Luerenzweiler Kontrollstatioun : https://www.luks.lu

In case of loss or theft of the card, please immediately contact Arval +352 44.91.80.400. Outside office hours or during weekends, send an email immediately to block your card (for Shell: generalcardrequests-lu@shell.com, and for Routex: aralcard@aral.lu or phone number: +352 346262 - 29 / fax: - 46). To do this, you need to communicate your license plate. Do not forget to aware Arval during the next workday.

At each refueling, it is important to introduce the good mileage so your employer can have an accurate picture of your fuel consumption.

Network available with fuel card Routex: www.routex.com/

Network available with fuel card Shell (valid only at Shell stations): www.shell.lu/products-services/shell-station-locator.html

For any issue with your charging station, your Enovos cable or your Diego token, do not hesitate to call +352 28 83 80 77 (24h/7)

AdBlue® is now essential in order to meet the Euro 6C emissions standards imposed on automotive manufacturers for diesel engines fitted with a selective catalytic reduction (SRC) system.

To find out all you need to know about this consumable, Click here.

Click here to check the list of countries covered or not covered by Arval insurance.

Use the Arval form to report expenses* you have paid for.

You can download the form here. Once you have filled it in, e-mail it to expenses@arval.lu for your fuel expense claim with the mention "Fuel expense claim"

All other requests should be sent to drivercare@arval.lu (oil, mechanical costs, etc.) indicating “expense claim of mechanical costs”

Thank you to fill in one form per service (one for fuel, one for oil, etc.).

* Claimed expenses must be covered under your contract. Claims are subject to approval by Arval Luxembourg. Please check your Car Policy before submitting a claim.

On the day of return, your vehicle must be clean inside and outside in order to facilitate inspection and with all the documents and equipment that were provided to you upon delivery (registration card, technical inspection, green insurance card, tax sticker, fuel cards, Diego token, spare keys, maintenance booklet, manufacturer's manual, equipment supplied, accessories and safety elements).

Remove all personal belongings and remember to delete your personal data from phone and GPS applications.

A restitution guide is available to you by clicking here.

From 01.10.2014, the requirement for the presence of a VAT certificate on board the vehicle is abolished.

This is replaced by the following two documents:

- a copy of the employment contract of the person who uses the vehicle;

- a document drawn up by the foreign employer showing that he made the vehicle available to the worker in question.

Beyond the change in the nature of the documents that must be in the vehicle, it can be seen that the condition relating to the "quality" of the beneficiary of the exception has not been modified: the benefit of the tax exemption. traffic linked to an exemption from registration, benefits the Belgian resident employed as a salaried worker on behalf of the foreign company making the vehicle available.

Use on public roads in Belgium must be limited to travel between home and place of work and, incidentally, to purely private travel by the worker.

This is the only person authorized to use the vehicle.