GUIDE ARVAL FLEX

Call our Assistance team on +352 27 44 94 94.

The Assistance team will arrange to have your vehicle repaired and/or towed and will provide you with a replacement vehicle.

If the vehicle is not driveable:

Call our Assistance team on +352 27 44 94 94

The vehicle will be towed to one of our approved body shops and you will be provided with a replacement vehicle.

If the vehicle is driveable:

Continue with your journey and make an appointment with one of our authorised body shops.

Notify Arval by calling +352 44 91 801 during office hours.

Send us the accident report duly completed on both sides and signed by yourself and the other party, together with the police report where necessary, within 48 hours.

If your policy allows, you will also be provided with a replacement vehicle while repairs are carried out.

Arrange an appointment with an approved garage of your brand of vehicle at your convenience..

When your appointment is fixed, inform the garage of any problems you may have detected.

The invoice will be paid by Arval.

Remember to regularly check your oil between scheduled services and top it up if necessary (the cost of one litre of oil is paid for by Arval).

Tyres must always be replaced at one of our approved centres.

Depending on the season, remember to have your winter/summer tyres fitted/removed. Please make an appointment with your chosen centre in advance.

Winter tyres are mandatory in winter conditions.

If you drive a POLESTAR, please contact us before taking an appointment.

Also remember to regularly check your tyre pressures. Driving with underinflated tyres increases wear and can cause accidents.

You must always file a complaint with the police.

Notify Arval by calling +352 44 91 801.

Then send Arval a brief statement of the facts, the crime number and the vehicle documents together with all your ignition, alarm and immobiliser keys.

If your policy allows, you will be provided with a replacement vehicle.

For all broken glass, call one of our approved suppliers.

Depending on which supplier you choose, you may be able to have the windscreen replaced at your office.

Your windscreen will be repaired or replaced and the invoice sent direct to Arval.

As soon as you receive the reminder, arrange an appointment before its current certificate expires.

Please notice that you do not have to pay the invoice of your vehicle inspection.

Ask for the invoice to be sent directly to the owner: Arval Luxembourg.

If you have to pay on site, please follow the reimbursement instructions on the “Expense claim” section.

Schedule your appointment with:

• SNCT https://www.snct.lu/rdv

Or a partner : https://www.snct.lu/clients-particuliers/le-controle-technique-aupres-de-nos-partenaires

• DEKRA : https://www.dekra-automotive.lu
• Luerenzweiler Kontrollstatioun : https://www.luks.lu

In case of loss or theft of the card, please immediately contact Arval +352 44.91.801

. Outside office hours or during weekends, send an email immediately to block your card (for Shell: generalcardrequests-lu@shell.com, and for Routex: aralcard@aral.lu or phone number: +352 346262 - 29 / fax: - 46). To do this, you need to communicate your license plate. Do not forget to aware Arval during the next workday.

At each refueling, it is important to introduce the good mileage so your employer can have an accurate picture of your fuel consumption.

Network available with fuel card Routex: www.routex.com

Network available with fuel card Shell (valid only at Shell stations): www.shell.lu/products-services/shell-station-locator.html

Use the Arval form to report expenses* you have paid for.

You can download the form here. Once you have filled it in, e-mail it to expenses@arval.lu for your fuel expense claim with the mention "Fuel expense claim"

All other requests should be sent to drivercare@arval.lu (oil, mechanical costs, etc.) indicating “expense claim of mechanical costs”

* Claimed expenses must be covered under your contract. Claims are subject to approval by Arval Luxembourg. Please check your Car Policy before submitting a claim.

AdBlue® is now essential in order to meet the Euro 6c emissions standards imposed on automotive manufacturers for diesel engines fitted with a selective catalytic reduction (SRC) system.

To find out all you need to know about this consumable, Click here.