Guide - SHD - EN

Call our Assistance team on +352 27 44 94 94

The Assistance team will arrange to have your vehicle repaired and/or towed and will provide you with a replacement vehicle.

If the vehicle is not driveable:

Call our Assistance team on +352 27 44 94 94. The vehicle will be towed to one of our approved body shops and you will be provided with a replacement vehicle..

If the vehicle is driveable:

Continue with your journey and make an appointment with one of our authorised body shops.

Notify Arval by calling +352 44 91 80 400 during office hours.

Send us the accident report duly completed on both sides and signed by yourself and the other party, together with the police report where necessary, within 48 hours.

You will also be provided with a replacement vehicle while repairs are carried out.

It will also be necessary to complete SHD's internal claims management program.

Arrange an appointment with an approved garage of your brand of vehicle at your convenience.

Pick-up or relief vehicle must be asked when you ask for the appointment.

When your appointment is fixed, inform the garage of any problems you may have detected.

The invoice will be paid by Arval.

Remember to regularly check your oil between scheduled services and top it up if necessary (the cost of one litre of oil is paid for by Arval).

Make an appointment with the Muller Pneus central network by phone on +352285555800 or by email at leasing@mullerpneus.lu

Tire replacement is done via pick-up service or on site via workshop truck.

The invoice will be covered by Arval.

You can also replace your tires at one of our approved centres. You must make an appointment in advance with the chosen center. Replacement is then done directly in the plant premises. On-site pick-up is not included.

In the event of a flat tire, call our assistance number +352 27.44.94.94.
If the vehicle is immobilized, your contract provides for a replacement vehicle.
If the puncture can be repaired, what is necessary will be done on site.

You must always file a complaint with the police.

Notify Arval by calling +352 44 91 80 400.

Then send Arval a brief statement of the facts, the crime number and the vehicle documents together with all your ignition, alarm and immobiliser keys.

If your policy allows, you will be provided with a replacement vehicle.

It will also be necessary to complete SHD's internal claims management program.

For any glass breakage problem, you can contact our approved supplier below:

AVS Luxembourg
25 rue des Artisans
Rambrouch
+35228225170

Your windshield will be repaired or replaced and the invoice sent directly to Arval.

You can also contact our other approved suppliers.
You will then have to go to the supplier's address for the replacement or repair of your windshield.

Remember to take your appointment before the due date for the technical inspection of your vehicle. The date of the next visit is mentioned on the vehicle registration document.

Please notice that you do not have to pay the invoice of your vehicle inspection.

Ask for the invoice to be sent directly to the owner: Arval Luxembourg.

If you have to pay on site, please follow the reimbursement instructions on the “Expense claim” section.

Schedule your appointment with:

• SNCT https://www.snct.lu/rdv

Or a partner : https://www.snct.lu/clients-particuliers/le-controle-technique-aupres-de-nos-partenaires

• DEKRA : https://www.dekra-automotive.lu
• Luerenzweiler Kontrollstatioun : https://www.luks.lu

Click here to check the list of countries covered or not covered by Arval insurance.

Use the Arval form to report expenses* you have paid for.

You can download the form here. Once you have filled it in, e-mail it to us.

All requests should be sent to drivercare@arval.lu (oil, mechanical costs, etc.) indicating “expense claim of mechanical costs”

Thank you to fill in one form per service.

* Claimed expenses must be covered under your contract. Claims are subject to approval by Arval Luxembourg. 

On the day of return, your vehicle must be clean inside and outside in order to facilitate inspection and with all the documents and equipment that were provided to you upon delivery (registration card, technical inspection, green insurance card, tax sticker, spare keys, maintenance booklet, manufacturer's manual, equipment supplied, accessories and safety elements).

Remove all personal belongings and remember to delete your personal data from phone and GPS applications.

Make sure you fill out the SHD report completely. Please also take a photo of all 4 sides of the vehicle

A restitution guide is available to you by clicking here.

From 01.10.2014, the requirement for the presence of a VAT certificate on board the vehicle is abolished.

This is replaced by the following two documents:

- a copy of the employment contract of the person who uses the vehicle;

- a document drawn up by the foreign employer showing that he made the vehicle available to the worker in question.

Beyond the change in the nature of the documents that must be in the vehicle, it can be seen that the condition relating to the "quality" of the beneficiary of the exception has not been modified: the benefit of the tax exemption. traffic linked to an exemption from registration, benefits the Belgian resident employed as a salaried worker on behalf of the foreign company making the vehicle available.

Use on public roads in Belgium must be limited to travel between home and place of work and, incidentally, to purely private travel by the worker.

This is the only person authorized to use the vehicle.